valid from: 10/04/2020

Company name: Hauserwelt GmbH

Company address: Brunngassse 38, 2170 Poysdorf

Telephone: +43 (0) 2552 21 12

Information, access to data and complaints at:

Managing directors: Werner Hauser

Address of the company management: Brunngasse 38, 2170 Poysdorf

1. General Information

General Terms and Conditions apply to the sale and delivery of goods and the provision of services by our company. Our company supplies goods and providesservices in Austria, Germany, EU Member States and Switzerland. In all other countries it provides services on request. By clicking on the check box in the shopping cart “I have read and agree with the General Terms and Conditions” before placing an order, the buyer declares that he/she agrees with these General Terms and Conditions and is bound by them.

Our offer is non-binding. The order of a customer with full legal capacity (persons over 18 years of age) represents an offer to conclude a purchase contract. The confirmation of receipt of the order in the sense of Section 10(2) of the Electronic Commerce Act, which we send subsequently, does not yet represent the acceptance of the offer. The purchase contract takes effect as soon as we dispatch the ordered goods, by sending a second e-mail as confirmation of the order or otherwise accepting the customer’s offer. All offers on our website are subject to change, are non-binding and are only available while stocks last.

2. Order Process, Order Correction, Order Cancellation

Once you have selected the desired product, you can add it to the shopping cart without obligation by clicking on the [Add to shopping cart] button. You can view the contents of the shopping cart at any time by clicking the [Show shopping cart] button. You can remove products from your shopping cart at any time by changing the number. If you want to purchase the goods stored in the shopping cart, click the [Checkout] button. Then please enter your details. You can place an order as a guest or create a customer account. When you create a customer account, you can log in for further orders using your login name and password entered during the initial registration. Your data shall be transmitted in encrypted form. After entering your details and selecting the method of payment and delivery, complete the order process with the [Buy now] button.

Immediately after registration, you will receive your access data by e-mail.

We shall save the text of the Contract and send you an order confirmation by e-mail. After logging in, you can view and change your orders and personal information at any time.

3. Language of the Contract

The content of the Contract, all other information, customer service, data information and complaint handling are offered in the German language.

4. Prices

For the buyer, the prices apply at the time of ordering, including statutory VAT and all costs associated with shipping. Prices are visible in the shopping cart before concluding the Contract and then in the contract confirmation sent to the Customer. If export or import taxes are payable during shipping, they shall also be paid by the Customer (for more information, contact the relevant customs office).

5. Withdrawal from a Contract

According to the Consumer Protection Act, consumers have the right to withdraw from this Contract within fourteen days without giving a reason.

The withdrawal period is:

  1. in the case of a service contract or a contract for the supply of water, gas or electricity, unless they are offered for sale in limited quantities or specific quantities, district heating or digital content not supplied on a tangible medium, fourteen days from the date of conclusion of the Contract.
  2. in the case of a purchase contract, fourteen days from the date on which you or a third party appointed by you, who is not the carrier, took over the goods.
  3. in the case of a contract for several goods which the Consumer has ordered in one order and which is delivered individually, fourteen days from the date on which you or a third party appointed by you, who is not the carrier, takes over the last goods.
  4. in the case of a contract for the delivery of goods in several partial consignments or pieces, fourteen days from the date on which you or a third party appointed by you, who is not the carrier, took over the last partial consignment or the last piece.
  5. in the case of a contract for the regular delivery of goods for a specified period, fourteen days from the date on which you or a third party appointed by you, who is not the carrier, took over the first goods.

In order to exercise your right of withdrawal, you must inform us (name, address and, if available, telephone number, fax number and e-mail address) of your decision to terminate the Contract and to do so by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.

To meet the withdrawal period, it is sufficient to send a notice of the exercise of your right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal

If you withdraw from this Contract, we shall refund all payments we have received from you, including shipping costs (except for additional costs that result from choosing a delivery type other than the cheapest standard delivery we offer), immediately and no later than fourteen days from the date we received the notice of your withdrawal from this Contract. For this refund, we shall use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; In no case will you be charged any fees for this refund. In the case of purchase contracts for which we have not offered to pick up the goods ourselves in the event of cancellation, we may refuse a refund until we receive the goods back or you provide proof that you have sent the goods back, whichever comes first.

If you have received the goods in connection with the Contract, you must return or hand it over to us immediately, in any case no later than fourteen days from the date on which you informed us of the cancellation of this Contract. The deadline is met if you send the goods before the deadline of fourteen days. You pay the direct costs of returning the goods

You must pay any loss of value of the goods only if this loss of value is caused by handling of the goods, which is not necessary to check the nature, properties and functionality of the goods.

If you have requested that the performance of the services begin already during the withdrawal period, you are obliged to pay us a reasonable amount corresponding to the proportion of services already provided until the moment you have informed us of the exercise of the right of withdrawal in connection with this Contract compared to the total scope of services laid down therein.

If the Customer is an entrepreneur, an appeal is completely inadmissible.

Sample Form for Withdrawal from the Contract

(if you want to withdraw from the Contract, please fill in this form and send it back)

— to [Hauserwelt GmbH, Brunngasse 38, 2170 Poysdorf,]:

— I/we (*) hereby withdraw from the Contract for the purchase of the following goods / provision of the following services (*),

concluded by me/us (*) on the Internet
– ordered on (*) / received on (*)
– name of the Consumer(s)
– address of the Consumer(s)
– signature of the Consumer(s) (only for printed notification)
– date

(*) Cross out where not applicable.

Instructions for the smoothest possible processing of return of the goods

(1) If possible, please send us the goods in the original packaging. The use of the original packaging is not a “necessity”, i.e. it is not a necessary precondition for exercising your rights, but it simplifies our processing.

(2) Have the return of the goods confirmed on your documents at the post office.

(3) If you want to return only one item from the delivery, but you have also ordered other goods that you now want to pay on the invoice, simply subtract the price of the item you returned from the total invoice amount. If you pay by direct debit, the price of the returned item will not be calculated automatically.

The Consumer does not have the right to withdraw from

  1. the service contract if the Entrepreneur – based on the Consumer’s explicit request under Section 10 of the Act on Distance and Off-Premises Contracts (FAGG) and the Consumer’s confirmation of its knowledge of the loss of the right to withdraw from the Contract in the case of full performance of the Contract – began to provide the service before the expiry of the withdrawal period under Section 11 of FAGG and the service has been fully provided;
  2. to withdraw from the contract for goods or services whose price depends on financial market fluctuations over which the Entrepreneur has no influence and which may occur within the withdrawal period;
  3. for goods which are manufactured according to the customer’s specifications or which are clearly adapted to its personal needs;
  4. for goods which may deteriorate rapidly or the use-by date of consumption would be exceeded rapidly;
  5. for goods which are delivered sealed and not suitable for return for reasons of health or hygiene, if this seal has been removed;
  6. for goods which, by their nature, have been inseparably mixed with other goods after delivery;
  7. for alcoholic beverages, the price of which was agreed at the conclusion of the Contract, but which cannot be delivered earlier than 30 days after the conclusion of the Contract and whose current value depends on market fluctuations over which the Entrepreneur has no influence;
  8. for audio or video recordings or computer software which is supplied in a sealed package if the seal has been removed after delivery;
  9. for newspapers, journals or periodicals, with the exception of subscription agreements for the supply of such publications;
  10. for services in the field of accommodation for non-residential purposes, transport of goods, rental of motor vehicles and distribution of food and beverages and services provided in connection with leisure activities, if a specific time or period for the performance of the Contract is contractually stipulated;
  11. on the supply of digital content that is not stored on a physical data carrier, if the Entrepreneur – with the express consent of the Consumer, in combination with its knowledge of the loss of the right to withdraw from the Contract, in case of early commencement of performance and after providing confirmation under Section 7(3) of FAGG – started the delivery before the expiry of the withdrawal period according to Section 11 of FAGG;
  12. on urgent repairs or maintenance work, in the case of which the Consumer has expressly requested a visit from the Entrepreneur in order to carry out these works. If, during such a visit, the Entrepreneur provides other services not explicitly requested by the Consumer, or if it supplies goods that are not necessarily required as a spare part for maintenance or repair, the Consumer has the right to withdraw from the provision of these additional services or goods.

The Consumer has no right to withdraw from contracts concluded at a public auction.

6. Payment

We accept the following payment methods:

  • Credit card (Eurocard/MasterCard, Visa, American Express …)
    If you pay by credit card, you will be charged on the same day. When paying by credit card, the customer provides the following information: card holder, card number, credit card company, expiration date, CVV code. The data is transmitted using SSL encryption with a minimum 128-bit key and is therefore not visible to unauthorised persons.By transfer to the account
  • Payment by invoice
    is possible for orders up to EUR 200. The customer receives the invoice by e-mail and has 14 days for the payment.
  • PayPal
  • Klarna

7. Late Payment

In the event of a delay in payment by the Customer, we are entitled to claim statutory interest on arrears.

Statutory interest on arrears of consumers and entrepreneurs is 4 percentage points.

8. Reminder Fees and Collection Fees

In the event of delay, the Contractual Partner undertakes to pay the fees for reminders and direct debits to which we are entitled, if necessary for the relevant legal proceedings and appropriate in relation to the legal action, while committing to reimburse us in particular the costs incurred if a collection agency is called, provided that they do not exceed the maximum fees of the collection agency. If we carry out the reminder process ourselves, the Debtor undertakes to pay EUR 12 for the reminder and also EUR 5 every six months for keeping records of the debt relationship in the reminder process.

9. Delay in Receipt

In the event of delay in receipt by customers who have ordered the goods as legal persons, we are entitled to store the goods with us, for which we charge a storage fee of EUR 0.1 for each calendar day started. At the same time, we insist on fulfilling the Contract.

10. Retention of Title

We reserve the right to the delivered service or goods or to the media that we have processed or created until all payments from the business relationship with the Customer have been received. If the Customer resells the goods subject to retention of title, it must pass on the retention of title. Third party access to our reserved goods must be reported by the Customer immediately. Pledge, assignment as a guarantee and the like for goods subject to the retention of title is permitted only with our prior consent. If payment is not made immediately after the reminder, our goods subject to the retention of title must be returned immediately.

The cost of return is borne by the Customer.

11. Data Protection

The protection of your personal data is very important to us. All important information can be found on the data protection page Privacy Policy .

12. Warranty, Liability, Guarantee

The warranty is based on legal provisions. It is limited to the statutory period of 24 months from the receipt of the goods by the Buyer or in the case of services, from the completion of the service. In the case of justified complaints, a free replacement or improvement is made, for which a reasonable period of time must be allowed. If the replacement or improvement is out of the question (impossible, too much effort, unreasonable, delayed time, etc.), the Buyer is entitled to a price reduction, or if the defect is not minor, the Contract can be cancelled (conversion).

Any defects that occur must be reported as soon as possible after delivery or after they become visible, and failure to disclose this information on delivery or after it becomes visible to the customer does not affect the customer’s warranty claims. If the purchase is a business transaction (B2B) for the Customer, it must check the goods no later than 2 weeks after receipt and inform us immediately in the event of a defect.

Our company is only liable for damage caused intentionally and by gross negligence. This does not apply to personal injuries or consumer transactions. The injured party must prove the existence of slight or gross negligence, unless it is a consumer transaction. Compensation for (defect) consequential damage, as well as other property damage, financial damage and damage to third parties against the Customer, unless it is a consumer transaction, is inadmissible.

The guarantee must be claimed from the Guarantor (at the manufacturer / sometimes also at the seller, if it is the manufacturer) and is carried out in accordance with its provisions. You will find the terms of the guarantee in the contract confirmation. The use of the guarantee does not limit the statutory guarantee.

When goods are dispatched within the consumer transactions, the risk of loss of or damage to the goods is transferred to the Consumer only when the goods are delivered to the Consumer or to a third party designated by it, who is not the carrier. However, if the Consumer itself has concluded a shipment contract without using one of the options proposed by us, the risk passes to the Carrier as soon as the goods are handed over.

13. Governing Law, Competent Court

The Contracting Parties have agreed to apply Austrian law. If the Consumer is domiciled or habitually resident in the country or is employed there, only the jurisdiction of the court in whose district the domicile, habitual residence or place of employment is situated may be determined in the legal action against it; this does not apply to legal disputes that have already arisen. The UN Convention on Contracts for the International Sale of Goods and all provisions relating thereto are expressly excluded.

The registered office of our Company is agreed as the place of jurisdiction for contracts with companies.

14. Place of Performance of Business Transactions

The place of performance of all services arising from the Contract is the registered office of our company.

15. Copyrights

All news, graphics and design of our website are used exclusively for the personal information for our customers and are protected by copyright

16. Conciliation Body

We undertake to participate in the conciliation procedure of the Internet Ombudsman in the event of disputes:

More information on the types of proceedings can be found at
The OS platform can also be used to resolve disputes with our company

Für die Beilegung von Streitigkeiten mit unserem Unternehmen kann auch die OS-Plattformgenutzt werden:

Our e-mail address:

17. Goods Delivery

The goods shall be delivered by post.

If all ordered items are not available immediately, only those that are available shall be delivered immediately and the others shall be delivered as soon as they are available. However, even with partial deliveries, shipping costs shall be charged only once per order.

We deliver goods to all countries of the world. For exact delivery costs outside Austria and Germany, please contact us. Additional customs duties may apply for deliveries outside EU. You can find out about the customs fees related to your order at the relevant customs office.

18. Postage

You can find the price of postage in this list (

19. Contract Deposition

The text of the Contract is stored with us and you can request it after completing the order process. You can print the order data immediately after dispatching. You can use either the “Your Order” page or the “Acknowledgement of Receipt” e-mail for this purpose.

20. Miscellaneous

The recourse claims within the meaning of the Product Liability Act are excluded unless the recipient of the regression proves that the error was caused by us and was at least grossly negligent.

The Contractual Partner waives the possibility of set-off. However, this does not apply to the Consumer.

Voluntary Code of Conduct:

General Terms and Conditions are also available for download as a PDF document:
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General Terms and Conditions can also be easily printed:
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Company name: Hauserwelt GmbH

Company address: Brunngassse 38, 2170 Poysdorf

Telephone: +43 (0) 2552 21 12

Information, access to data and complaints at:

Company management: Werner Hauser

Address of the company management: Brunngasse 38, 2170 Poysdorf

Legal regulations: Trade regulations ( )

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die du unter findest. Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.